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Sprint Satisfaction Guarantee Policy. The return policies and information below apply to Sprint postpaid customers. For return policies and information for Sprint Prepaid customers, click here. We are so confident you will love Sprint, we’re extending and enhancing our Satisfaction Guarantee so you can try us for a full 3. For new lines activating on or after 3/2. Sprint for 3. 0 days, and if you aren’t 1.
Resources. Sprint: Store Locator; You May Also Like. How to Avoid Activation Fees on Cell Phones. How to Get Sprint to Waive Activation Fees; How to Upgrade an iPhone to 4G; How do I Avoid Cell Phone Two. How to Avoid. Limited Time Web Only Deals - Free Sprint Phones from Your Trusted Online Retailer!
Simply return your device to your original place of purchase and contact us to deactivate service within 3. Sprint will: Refund the device purchase price and any down payment, as well as any installment billing or lease payments made to date. Refund your service charges (including any monthly recurring charges, Activation Fee, and all associated taxes and fees) and. Waive any Early Termination Fees, any remaining installment billing balance, or any remaining unpaid lease payments. Customers are responsible for any out- of- plan usage, such as but not limited to downloads, overage, international charges, and any related taxes and surcharges. To take advantage of our extended 3.
Day Satisfaction Guarantee, visit a Sprint store, shop at sprint. SPRINT1 today! Customers upgrading or exchanging a device or purchasing accessories are still covered under our 1. Satisfaction Guarantee policy below. Return Your Device for a Refund. We love our products and services, and we think you will, too. With the Sprint Satisfaction Guarantee, you can try your new device for 1.
Sprint Satisfaction Guarantee. The return policies and information below apply to Sprint postpaid customers. For return policies and information for Sprint Prepaid customers, click here. We are so confident you will love. Sprint Buyback gives you up to $350 in account credit when you trade in your eligible old phone or tablet. Start Buyback. Credit Union Members can save with Sprint through Love My Credit Union Rewards. Members receive an exclusive discount on select Sprint monthly data.
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If you aren't 1. 00% satisfied with your device, return your device and any accessories sold with the device in good, working condition to your original place of purchase (unless indicated otherwise below), and contact us within 1. For discounted devices, Sprint will: Refund the device purchase price and. Waive any applicable Early Termination Fee (ETF). Failure to return a discounted device or failure to cancel the associated line of service within the 1. Sprint Satisfaction Guarantee period will result in being charged an Early Termination Fee of up to $3. See com/etf for more details on Early Termination Fees.
For devices purchased under a monthly installment agreement, Sprint will: Refund or credit any payments, including any applicable taxes and surcharges, made towards the cost of your device, less any applicable fees, and waive your remaining unpaid balance. Failure to return the device will result in any outstanding installment billing balance being accelerated. Customers who return their device via mail will be billed the remaining device balance due under their installment billing agreement. These charges will be credited when the device is received and processed by Sprint.
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Customers who purchased their device on sprint. Sprint Retail store. To find a store near you, visit com/storelocator. For Sprint Lease℠ devices, Sprint will: Refund or credit any payments, including any applicable taxes and surcharges, made towards the cost of your device, less any applicable fees, and waive your remaining unpaid lease payments. Failure to return a Sprint Lease℠ device will result in any outstanding lease payments being accelerated and being charged the device end- of- lease purchase option amount.
The Kyocera DuraPlus is ideal for anyone who needs a rugged, hardworking device built to withstand the elements. Sprint Direct Connect delivers push-to-talk functionality, so staying in touch with individuals or your entire.
Leased devices cannot be returned by mail and must be returned to their original place of purchase or, if purchased online or by phone, must be returned to a Sprint Retail store. To find a store near you, visit com/storelocator. Customers are responsible for all their usage charges (included but not limited to Monthly Rate Charges, add- ons, casual or out- of- plan usage and related taxes and Sprint surcharges) and applicable charges and/or fees (including but not limited to Spending Limit Program Charge, Paper Bill Fee, Detail Bill Fee) on a prorated basis. Additionally, a restocking fee of $7. If the product is returned in its original unopened packaging or has not been activated, no restocking fee will be applied. If service is canceled within 3 days of activation, the activation fee will be refunded as a credit on your account.
Customers with an i. Phone 4. S, or later model are required to reset or wipe their device prior to returning or exchanging it. On the device choose: Settings> General> Reset> Erase All Content & Settings to complete this action. Customers who exercised an upgrade option (early or upgrade eligible) and have chosen to return their device within the eligible period will be returned to their prior contract status and will be subject to any prior Service Agreement, installment billing agreement or lease agreement, as applicable.
Per the terms of Sprint's Buyback, Giveback, Device Turn- In and Lease Turn- In Policies, Sprint cannot ensure that Sprint will be able to return your old device. If Sprint cannot provide your old device, you will be provided with a comparable device. You can select the best plan for you from our current price plan options (your previous service plan may no longer be available to you).
Change Your Device Purchasing Method. Happy with your device but decided you'd rather change how you pay for your device? If you wish to change your device purchase method (e. Service Agreement, etc.) but want to keep the phone you purchased, you may do so within 1. Sprint Retail Store. To find a store near you, visit sprint. Customers who change their device purchase method may be required to sign a new contract, lease or installment agreement.
Exchange your device for a different one. So you just purchased a brand new Sprint product and it's not quite what you expected. Too big. Too small. Not quite the right color red. No sweat. You've got options. As long as you're within our 1. Sprint Satisfaction Guarantee period, you can exchange your device for a different one.
Just bring your original device back to the original place of purchase or call us and we'll help you find a product that better meets your needs. A restocking fee of $7. If the product is returned in its original unopened packaging or has not been activated, no restocking fee will be applied. You may exchange an item only once during the initial 1. An exchange does not extend the 1. Sprint customers purchasing a device under a monthly installment agreement or Sprint Lease℠ customers who wish to exchange to a different device must return the original device and may be required to execute a different installment billing agreement or lease agreement.
Exchanges cannot be processed through the mail; you must go back to the original place of purchase. Customers who purchased via sprint. Sprint- owned retail store to exchange devices. To find a store near you, visit sprint. Returning Accessories. Customers can also try their accessories for 1.
If you aren't 1. 00% satisfied with your accessory, return it within 1. Want to return some accessories and hold on to others, but you purchased them all under an installment billing agreement?
No problem. Customers who have purchased accessories under a monthly installment agreement have two choices in handling the return of less than all the accessories covered under their installment agreement. Simply choose the one that works best for you. Return all the accessories and Sprint will refund or credit any payments, including any applicable taxes and surcharges, made towards the cost of your accessories, less any applicable fees, and waive your remaining unpaid balance.
Then simply enter into a new installment agreement for the existing accessories you already have and want to keep (you will not receive new accessories). Return only the accessories you don't want. Sprint will refund or credit any down payment amounts and taxes and surcharges applicable to the returned accessories and knock any remaining installment billing balance associated with the returned accessories off the back of your installment billing agreement. Your monthly payment amount stays the same, but you owe that much less to pay off your installment billing balance! Other limitations and fees. Insurance replacement devices will not be accepted in lieu of the original device in any return or exchange and replacement devices are not eligible for a refund.
Refunds may exclude any instant discounts received at purchase or charges for shipping or deposit. For cash purchases in a Sprint- owned retail store, we will refund in cash up to $1. For refunds greater than $1. If you paid by check, we will issue a check within 1.
If your account was billed, we'll credit the amount back to that account within 1. The device credit will appear on your next one to two billing statements based on the timing of your billing cycle. Please note that these policies may not reflect the return policies of our authorized third- party dealers or retailers.
If you are returning a device leased through Apple Finance Services (AFS), call AFS at 1- 8. Sprint reserves the right to deny or terminate service to prevent multiple returns or exchanges under the Sprint Satisfaction Guarantee. If you cancel service pursuant to the return policy for your product, you are required to return your device and will no longer be eligible for any associated mail- in rebates. If you cancel service after the 1. Replacement devices provided as part of an advanced exchange that are not returned within 1.
For any product purchased through a Buy One, Get One (BOGO) offer, all products must be returned/exchanged to receive a refund or comparable exchange. Each item exchanged may be subject to the restocking fee, except where prohibited. Gift cards and i. Tunes cards are not redeemable for cash and cannot be returned or exchanged (except as required by law).
Replacements and repair. If you are exchanging a replacement device provided to you by Sprint and not through Asurion or another third party, call the following numbers for exchange. Sprint devices (8. Power. Source devices (8. If you received a replacement device through our Total Equipment Protection Program, your device may be eligible for exchange if defective by contacting Asurion at 8. Find more information here regarding Phone Repair and Protection.